This document was written in Portuguese. Versions in other languages exist to make reading easier; in case of any discrepancy, the Portuguese version prevails.
01Who we are and what you are accepting
Rhye is a People Intelligence platform: software that supports companies in recruiting, developing, engaging and making decisions about people, bringing together organizational structure, positions and job descriptions, performance reviews, feedback and 1:1s, development plans, climate and pulse surveys, recognitions, OKRs, people indicators and Aeva, our conversational HR agent.
The platform and the website are operated by Rhai Inova Simples, a private legal entity registered under Brazilian CNPJ No. 61.202.205/0001-44, headquartered in Brusque, State of Santa Catarina, Brazil, referred to in this document as "Rhye".
By browsing the website, leaving your details in a form or accessing the platform with credentials from a client company, you agree to these Terms of Use and to the Privacy Policy, which forms part of these terms.
When the company you represent has a signed agreement with Rhye (for example, the Trial Period License Agreement or a plan subscription agreement), that agreement and its annexes prevail over these terms wherever they conflict. On all other matters, the two apply side by side.
If you do not agree with these terms, do not use the website or the platform.
02Definitions
- Platform: the Rhye software, delivered as a service (SaaS) and accessible through a web browser, including its modules, integrations, APIs and Aeva.
- Website: the public pages at rhye.com.br, such as the home page, pricing, culture and newsletter.
- Client Company: the legal entity that subscribes to the platform under its own agreement and enters data about its organization into it.
- User: the individual authorized by the Client Company to access the platform, whether as an administrator, a manager or an employee.
- Company Data: everything entered, imported, integrated or generated on the platform by the Client Company and its Users, including personal data.
- Indicators: metrics, dashboards, analyses, scores and reports calculated by the platform from Company Data, in aggregate or individual form, according to the configured permissions.
03Account, credentials and access
There is no open sign-up on the platform. User accounts are created by the Client Company, through an administrator it appoints, and it is the Client Company that defines what each User can see and do, through the platform's permission controls.
Access credentials are personal and non-transferable. You are responsible for keeping your password confidential and for everything done with your access. If you suspect misuse, notify your company's administrator and Rhye immediately.
The Client Company is responsible for the activities carried out with its organization's credentials and for properly configuring its Users' permissions.
You must be 18 years of age or older to use the platform. The website and the platform are not intended for children or adolescents.
04License to use and what is not allowed
Rhye grants the Client Company, and through it its Users, a limited, non-exclusive, non-transferable and revocable license to use the platform, exclusively for the internal people management activities of the organization itself, for the term and under the conditions of the applicable agreement.
When using the website or the platform, you agree not to:
- assign, sublicense, sell or share access with third parties who are not authorized Users;
- reverse engineer, decompile, copy or perform automated extraction (scraping) of any part of the platform;
- attempt to access the platform, or data belonging to other companies, by any means other than the interface and APIs made available;
- use the platform, or information obtained through it, to develop or benefit competing solutions, or for benchmarking intended for third parties;
- enter content that is unlawful, offensive, discriminatory or that violates the rights of third parties;
- attempt to re-identify respondents of anonymous surveys, by any means;
- interfere with the operation, security or availability of the services.
Rhye may suspend or terminate the access of a User, or of a Client Company, in the event of a breach of these terms, with notice to the company and subject to the conditions of the applicable agreement.
05Company Data and personal data protection
Company Data belongs to the Client Company. Rhye acquires no rights over it beyond the limited license needed to operate the platform, provide support and comply with legal obligations.
For the data the Client Company enters into the platform, the Client Company is the controller and Rhye is the processor, under Brazil's General Data Protection Law (LGPD, Law No. 13,709/2018). Rhye processes that data only according to the Client Company's documented instructions and for the purposes of the agreement. The details of this arrangement, including sub-processors, international transfers, security measures and support in responding to data subjects' rights, are set out in the LGPD Compliance Agreement that accompanies the contract and in the Privacy Policy.
The Client Company is responsible for having a valid legal basis for the data it enters, for informing people about the use of the platform as a people management tool, and for not entering sensitive personal data without a specific legal basis and without notifying Rhye in advance.
As a rule, personal data is accessible only by the system itself, in an automated way, to feed the Indicators and the platform's features. Human access by Rhye staff to individual content happens only upon written request from the Client Company, for support or correction, limited to what is necessary and logged, or when required by law or by a competent authority.
06Artificial intelligence and decision support
Aeva and the platform's other artificial intelligence features process Company Data exclusively to generate answers, analyses, classifications and suggestions within the context of the Client Company itself.
Company Data is not used by Rhye, nor by the model providers it contracts, to train, fine-tune or improve general-purpose artificial intelligence models. Rhye contracts its providers under terms that prohibit such use.
The platform does not make solely automated decisions that produce legal effects or significantly affect people's interests. Indicators, scores, predictive analyses, recommendations and Aeva's answers are decision-support tools. Decisions about people, such as hiring, promotion, compensation and termination, are made by people at the Client Company, under its responsibility.
When Aeva proposes an action that changes data (creating a task, scheduling a 1:1, recording feedback), the action is only carried out after the User's explicit confirmation.
07Anonymous surveys
Responses to pulse surveys and to other surveys configured as anonymous are stored without any recoverable link to the respondent, within the structure of the database itself, and are displayed only in aggregate form, with a minimum number of responses.
Rhye does not fulfill requests, from either party or from Users, to identify respondents of anonymous surveys, as this is technically impossible by design of the platform.
08Availability, support and updates
Rhye makes commercially reasonable efforts to keep the platform available and secure, and gives advance notice of scheduled maintenance that involves downtime, except in security emergencies.
Support is provided by email and through the channels indicated in the agreement, on business days, from 9am to 6pm, Brasília time. Response times, incident classification and service levels are those of the applicable agreement.
The platform evolves continuously. Updates, fixes and improvements may be released without prior notice, provided they do not materially reduce the contracted features. Features presented in a roadmap or in sales materials do not constitute a promise of delivery.
09Intellectual property and feedback
All rights to the platform, its modules, code, design, trademarks, methodologies, analytical models and documentation belong exclusively to Rhye. These terms do not transfer any of those rights.
Company Data and the Indicators generated from it belong to the Client Company. Rhye may use aggregated and anonymized statistical data, without identifying the company or any individual, to evolve and measure the product.
Suggestions, criticism and feedback about the platform may be freely used by Rhye to improve the product, with no obligation of compensation and without identifying who sent them.
Rhye only mentions a Client Company as a client, or uses its name, brand or testimonial, with prior written authorization, for each use.
10Public website, newsletter and forms
The website is freely accessible. The newsletter and design partners program application forms record the details you provide so that Rhye can get in touch. You can ask for those details to be deleted at any time, through the contact listed at the end of this page.
The website and the platform do not use tracking cookies or third-party analytics tools. What stays in your browser is local storage with language and theme preferences and, in the app, the authenticated session token. The Privacy Policy describes this in detail.
Website content (text, illustrations, product screens) is protected by copyright and may be quoted with attribution, but not reproduced in full without authorization.
11Responsibilities and limits
Rhye does not guarantee economic, engagement, retention or any other kind of results from the use of the platform. Indicators and analyses depend on the quality and completeness of the data entered by the Client Company.
To the extent permitted by law, Rhye is not liable for indirect damages, loss of profits, loss of revenue or business interruption, nor for failures caused by third-party services integrated with the platform, by connectivity or infrastructure problems on the Client Company's side, or by use in breach of these terms.
Liability limits, where applicable, are those of the agreement signed with the Client Company. Those limits do not cover breaches of confidentiality or intellectual property, damages caused by willful misconduct or gross negligence, or obligations relating to personal data protection.
12Termination, data export and deletion
Access to the platform lasts as long as the agreement between Rhye and the Client Company, or until the company's administrator deactivates a User's account.
Upon written request from the Client Company, at any time during the term or within 30 days after the agreement ends, Rhye makes a full export of Company Data available in a structured format.
If the agreement ends without a plan subscription, Rhye deletes Company Data from its production environments within 30 days after the export period ends, except for data it must keep under a legal obligation, which is retained only for as long as necessary.
13Changes to these terms
Rhye may update these terms to reflect changes in the product, in the law or in its practices. The current version, with the date of the last update, is always published on this page.
Material changes are communicated to Client Companies through the contacts indicated in the agreement, with reasonable notice. Continued use of the platform after that communication means acceptance of the updated version. If you do not agree, the way out is to stop using the platform and, where applicable, exercise the termination right provided for in the agreement.
14Governing law and jurisdiction
These terms are governed by the laws of the Federative Republic of Brazil, in particular the Marco Civil da Internet (Lei nº 12.965/2014), the LGPD (Lei nº 13.709/2018) and, where applicable, the Brazilian Consumer Protection Code.
The parties will seek to resolve any dispute amicably. Failing that, the jurisdiction chosen in the agreement signed with the Client Company applies and, in the absence of an agreement, the courts of the Judicial District of Brusque, State of Santa Catarina, Brazil, without prejudice to the jurisdiction of the consumer's domicile where the law so provides.
15Contact
Questions about these terms, requests to delete details left on the website or formal notices may be sent to erickkbonfim@gmail.com. The Data Protection Officer (DPO) can be reached at the same address, with the subject "Privacy".